100 Night Trial
You don’t truly know whether a mattress or a pillow is right for you until you sleep on it.
Therefore, we offer a 100-night trial for all our products.
You can try them for a full 100 nights in your own home before deciding if you're happy with your purchase. The trial period starts on the delivery or pick-up date of your mattress.
1. If you are not fully satisfied with our products within the 100-night trial period, please email us at email@example.com with your proof of purchase to submit your return request and we will arrange a free pick up from your home.
2. To be eligible for a return we only request that you first try your new mattress and/or pillow for at least 30 days before submitting a return request. It may take a few weeks for your body to adjust and realign to a new sleeping surface, and for the new mattress and/or pillow to break in.
3. Any products delivered outside of Hong Kong and Macau are not eligible for returns or exchanges.
4. A full refund will be issued within 31 working days once the returned product has been received in a reasonably good condition.
5. Refunds or exchanges may not be granted if the returned product is found to be damaged or affected by would, stains, smells or bed bugs etc arising from poor mattress care and / or external environment conditions.
6. Custom-sized mattress orders are not eligible for returns or exchanges.
7. If you wish to change the size of your mattress thereafter, we will charge you (if you would like a larger size) or refund you (if you would like a smaller size) the price difference. However, the change of size is only possible if the mattress has not been fully opened. Please contact our CS for arrangement by calling +852 3793 4308 or sending an email to firstname.lastname@example.org.
8. Any product offered as a promotional item for the sales of product, must be returned together with the returned product.
If the offered product has been used, customer is entitled to pay the listed amount for the product.
9. We only offer the 100 night trial to every delivery address in Hong Kong once. One delivery address only entitles to one product return, which means that in case of multiple products purchase for one address, the address owner can only return one product. This also means that if a person has already bought and returned a mattress, the trial will not be offered again on his future purchases.
10. WAVV™ reserves the rights for final decision.
11. WAVV™ reserves the right to interpret and amend the regulations and details of the program